Terms of Service & Privacy PolicyEffective Date: [April 1, 2026]

This page describes the terms under which JoinCallFlow, operated by Aslancor LLC ("Company", "we", "our", or "us"), provides call handling, lead capture, missed-call callback, messaging, and related automation services for home service businesses.By using our website or services, you agree to these Terms of Service and Privacy Policy.--------------------------------------------------
1. TERMS OF SERVICE
--------------------------------------------------1.1 ServicesJoinCallFlow provides communication and workflow automation tools for businesses, including but not limited to:- missed-call callback systems
- AI-assisted call handling
- lead capture and qualification
- business notifications by SMS and email
- customer follow-up messaging
- workflow and onboarding setupServices may vary by plan, configuration, carrier approval status, and third-party platform availability.1.2 No Guarantee of ResultsWe do not guarantee any specific business outcome, including but not limited to:
- number of leads recovered
- number of jobs booked
- revenue increase
- response rates
- message delivery rates
- carrier approval timelinesOur services are designed to improve response speed and lead handling, but actual results depend on many factors outside our control.1.3 Third-Party ProvidersOur services may rely on third-party providers and platforms, including telecommunications carriers, AI providers, automation platforms, email providers, and payment processors.We are not responsible for outages, delays, delivery failures, platform restrictions, account limitations, or policy changes imposed by third parties.1.4 Customer ResponsibilitiesYou agree to:
- provide accurate business and contact information
- use the service only for lawful business purposes
- ensure that your use of calls, SMS, and automation complies with applicable laws and carrier rules
- obtain any legally required customer consent before messaging where applicable
- not use the service for spam, unlawful solicitation, harassment, fraud, or deceptive practicesYou are responsible for the content and use of your business communications.1.5 Messaging UseOur platform may be used to send messages related to customer service, lead notifications, appointment coordination, follow-up, and other transactional business communications.Marketing, promotional, or bulk messaging may require additional approvals, registration, or compliance steps depending on carrier and jurisdiction rules.1.6 Service AvailabilityWe aim to provide reliable service, but services are provided on an "as available" basis. We do not guarantee uninterrupted availability.Features may be modified, suspended, or discontinued at any time.1.7 Fees and PaymentsPaid services may include setup fees, monthly subscription fees, usage-based fees, or third-party pass-through costs.All fees are non-refundable unless otherwise stated in writing.Failure to pay may result in suspension or termination of service.1.8 Limitation of LiabilityTo the maximum extent permitted by law, JoinCallFlow and Aslancor LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost revenue, lost profits, lost leads, lost business opportunities, data loss, or service interruption.Our total liability for any claim relating to the service shall not exceed the amount paid by you to us for the service during the three (3) months preceding the event giving rise to the claim.1.9 TerminationWe may suspend or terminate access to the service at any time if:
- you violate these terms
- required third-party services become unavailable
- we believe continued service would create legal, regulatory, or operational risk1.10 Changes to TermsWe may update these Terms from time to time. Continued use of the service after updates constitutes acceptance of the revised terms.--------------------------------------------------
2. PRIVACY POLICY
--------------------------------------------------2.1 Information We CollectWe may collect and process the following categories of information:Business Information:
- business name
- owner or manager name
- phone number
- email address
- service area
- service preferences and onboarding detailsCustomer / Lead Information:
- caller name
- phone number
- address
- city
- service request details
- call recordings, transcripts, summaries, or structured lead data
- appointment preferences
- follow-up communication detailsTechnical Information:
- IP address
- browser/device information
- logs, timestamps, interaction data
- usage and configuration metadata2.2 How We Use InformationWe use collected information to:
- provide missed-call callback and call handling services
- capture and organize lead information
- notify businesses about customer inquiries
- send transactional SMS or email notifications
- improve workflows, service quality, and system reliability
- troubleshoot support issues
- comply with legal and carrier requirements2.3 SMS and Calling ConsentOur services are intended for transactional and customer-service-related communications.Messages may be sent when a customer initiates contact with a business, including by:
- calling the business
- requesting service
- submitting an inquiry
- otherwise engaging with the business for service-related purposesBy initiating contact with a business using our services, the customer may receive service-related communications, including calls, SMS messages, or follow-up notifications related to their request.We do not use the platform for unsolicited cold messaging to end users.Recipients may opt out of SMS by replying STOP where applicable.2.4 Sharing of InformationWe do not sell personal information.We may share information only as needed with service providers and infrastructure partners that help us operate the service, such as:
- telecom and messaging providers
- AI and transcription providers
- hosting and automation providers
- analytics and email providers
- payment processorsThese providers process data only as needed to support the service.We may also disclose information if required by law, regulation, subpoena, legal process, or to protect our legal rights or the safety of users.2.5 Data RetentionWe retain information only for as long as reasonably necessary to:
- provide services
- maintain business records
- comply with legal and regulatory obligations
- resolve disputes and enforce agreementsRetention periods may vary depending on the type of data and the systems involved.2.6 Data SecurityWe use reasonable administrative, technical, and organizational safeguards to protect information. However, no system can be guaranteed to be completely secure.2.7 Your ChoicesYou may contact us to:
- request access to your information
- request correction of inaccurate information
- request deletion where applicable
- ask questions about how information is usedCertain data may still be retained where required for legal, operational, billing, fraud-prevention, or compliance purposes.2.8 Third-Party Services and WebsitesOur website and services may contain links to third-party services or depend on third-party platforms. We are not responsible for the privacy practices or content of third-party websites or services.2.9 Children's PrivacyOur services are not directed to children under 13, and we do not knowingly collect personal information from children.2.10 Changes to Privacy PolicyWe may update this Privacy Policy from time to time. Continued use of the website or services after updates constitutes acceptance of the revised policy.--------------------------------------------------
3. CONTACT
--------------------------------------------------If you have questions about these Terms of Service or Privacy Policy, contact:Aslancor LLC / JoinCallFlow
Email: [email protected]
Website: https://www.joincallflow.com

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